The service industry here is really mind boggling at times. Bro tried to upgrade our Streamyx line over the phone and internet. Instead, he was told that it couldn’t be done over either of this and we had to go in person to their office to do it. It doesn’t help that their office is open only during normal working hours which doesn’t help working people and are in far places, not even in a mall! It’s absolutely ridiculous when they are the main providers of the internet service! Simple things like this should be just done online without all the hassle of queuing and driving out to their office. After all, isn’t that what the internet is for?!